Q. What are your deposit and cancellation policies?
A. We request a 50% deposit to confirm your reservation and the balance due 10 days prior to arrival. If you cancel more than 30 days prior to arrival, we'll refund you entire deposit, minus $100. If you need to cancel within 30 days, we will apply your deposit to a future stay for you.
Q. What time is check-in and check-out?
A. Check-in is after 2:00 p.m. Check-out is before 11:00 a.m. Exceptions can often be made as long as you let us know at least 24 hours in advance.
Debbie or Alan encourage "self check-in" because we may be away from the office traveling or working the ranch when you arrive. Don’t worry, there will be notes and signs directing you to your cabin, and, prior to your visit we’ll provide you with specific directions to the ranch. Typically, the door will be unlocked, a light outside and inside will be left on, the key and general information will be on the dining table, and will include mobile phone numbers for us should you have any questions or needs just can’t wait.
Q. What do I need to bring?
A. All of our kitchens are stocked with plates, glasses, cups, bowls, silverware and most of the other necessities for cooking, including pots and pans, utensils, gourmet spices, and even condiments. Prefer to cook al fresco? Not to worry, we also provide BBQ grill, charcoal, lighter fluid. Some of cabins have full kitchens, and others just an efficiency, so see you specific cabin for details. We also provide towels and luxurious bed linens in each cabin, but that’s about where it ends. To completely enjoy your stay, the things you’ll need to bring include personal toiletries (don’t forget sunscreen!), food and beverages – including your favorite ground coffee. Be sure to get your sundries on your way here because the nearest grocery is in Silver.
Q. Can I bring my pet?
A. Pets of almost any kind (including horses) are welcome, with the caveat that you discuss it with us first. Because we are a working ranch, we have horses, cattle, ducks, a few chickens and our own dogs. Our ranch animals understand appropriate behavior and we need to be assured your pets understand that as well. If we can work it out, and you do bring your pet, they need to be on leash when outside and never allowed on the furniture in the guest houses. We don’t ask for a 'damage deposit', but we respectfully ask to be compensated for any damage done by your pets, including the cost for removing pet hair or torn leather on the sofa.
Q. What about smoking?
A. Sorry, no smoking inside your cabin. If you must smoke, past guests tell us that sitting outside in a rocker to indulge is very pleasant. Remember, this is a desert, so please be sure to use an ashtray.
Q. What is the closest town?
A. We are actually located in Gila but Cliff is probably closer to what you’d call a town. Services in Gila and Cliff include: 2 post offices, library, EMT/Volunteer Fire Department, medical clinic, community center, senior center, library, K-12 School, Chuck’s gas station, and several churches. The population is between 350 – 500 residents.
For groceries, you’ll want to stop in Silver City where you’ll find a SafeWay, a Kroger and a Super Walmart.
Q. What else do I need to know about New Mexico Cabin Rentals?
A. There are cleaning supplies in the cabinet under your range top/counter. A washer and dryer are conveniently located a short distance from your cabin. Please be considerate by not leaving your laundry in the machines so that others cannot use. As we are located in a very rural county our electric and telephone companies are both small and local. It is not unusual (during a thunderstorm) to loose power for a short time. Each of our guesthouses and cabins are supplied with oil lanterns, matches, flashlight and candles as well as a non-electric powered telephone. If power goes out, please remember the power is out for everyone, not just you. Know where your lantern is and enjoy the experience. You still have running water and your toilet still flushes. Your gas stove/oven will continue to cook. When the power returns, you will have to unplug/plug your modem to reconnect with internet.
This is still a working ranch, and, as with all ranches, you are expected to follow this golden rule: if you open a gate, close that gate.
Even though it may feel like it, you probably aren’t the only guest here. Before you enter the headquarters, a bathroom, or a cabin, knock.
We make it our policy to respect your privacy. We hope you will reciprocate.