Important Information about Your Experience
Q. Will my cell phone work??
A. If your cell phone is "Wi-Fi Capable", YES! You can make and receive calls on your cell phone, through wi-fi, from your cabin. Make sure you change phone "settings", turn wi-fi "ON" and (depending on your cabin) connect to the correct "network". The Information Booklet in each cabin will have this specific information. Your cell phone must be wi-fi compatible. Each cabin is also supplied with a VOIP telephone.
Q. What are your deposit and cancellation policies?
IMPORTANT: Unlike many other vacation rental booking platforms, you will not be charged a booking service fee when you book your vacation cabin rental through New Mexico Cabin Rentals, directly.
A. We request a 30% deposit to confirm your Booking. Your balance is due 14 days prior to arrival.
Our Cancellation Policy:
CANCELLATION POLICY for Reservations made directly through New Mexico Cabin Rentals website require a thirty (30) day minimum notice for cancellation booking refund and will receive a 80% refund of amount deposited LESS any credit card payment processing charges incurred by NMCR and are subject to a 5% Admin Fee or $50 whichever is greater.
CANCELLATION POLICY for Reservations made through 3rd Party Booking Agencies such as VRBO or AirBnB require a thirty (30) day minimum notice for cancellation booking refund and will receive a 80% refund of amount deposited LESS any/all fees, service charges or bank processing charges incurred by NMCR and are are subject to a 5% Admin Fee or $50 (whichever is greater).
Less than 30 day notice, no refunds are given. Early departure or weather issues out of our control do not warrant any refund. We encourage our guests to consider purchasing TRAVELERS INSURANCE to protect against deposit loss when unforeseen situations require cancellation of reservation. We are happy to reschedule your vacation dates at no charge to you with no loss of deposit.
~ We are a small family operated business. We understand that more and more people are planning their vacations well in advance. We welcome Long Term Renters. And, we realize life happens and plans can change. We encourage you to investigate the purchase of Travelers Insurance to protect your deposit against loss in the event of unplanned need to cancel your booking.
Q. What time is check-in and check-out?
A. Check-in is anytime after 2:00 p.m. Check-out is anytime before 11:00 a.m. Exceptions can often be made as long as you let us know at least 24 hours in advance. Visit with Marcus or Hollie to arrange.
Marcus and Hollie encourage "self check-in". Because we may be away from the office when you arrive but your cabin will be prepared and unlocked. Don’t worry, there will be signs directing you to your cabin. Prior to your visit we’ll provide you with specific directions to the ranch, if requested. Your cabin door will be unlocked, a light outside and inside will be left on, the key and general information will be on the dining table. Information will include mobile and land line phone numbers, email addresses for us should you have any questions or concerns that just can’t wait.
Q. What do I need to bring?
A. Our kitchens have full sized appliances and are stocked with plates, glasses, cups, bowls, silverware and most of the other necessities for cooking, including pots and pans, utensils, gourmet spices, and even condiments. Prefer to cook al fresco? Not to worry, we also provide BBQ grill, charcoal, lighter fluid. Towels and luxurious bed linens are used in each cabin, but that’s about where it ends. To completely enjoy your stay, the things you’ll need to bring include personal toiletries (don’t forget sunscreen!), food and beverages – including your favorite ground coffee. Be sure to get your sundries on your way to the ranch because the nearest grocery is in Silver City, a 45 minute drive.
Q. Can I bring my pet?
A. Dogs and horses are welcome, with the caveat being that you let us know in advance. Because we are a working ranch, we have our own horses, cattle, ducks, a few chickens and dogs. Our ranch animals understand appropriate behavior and we need to be assured your pets understand, as well. If you do bring your pet, dogs need to be on leash when outside and never allowed on the furniture in the guest houses. Remember there are no fences, plenty of wild animals and predatory birds. We don't guarantee your pet's safety. We don’t ask for a 'damage deposit', but we respectfully expect to be compensated for any damage done by your pets, including the cost for removing pet hair or torn leather on the sofa. PLEASE! Don't feed our horses, dog or cats. We make sure they all have plenty to eat. Leaving food outside anywhere near your cabin or on your deck only invites other less friendly critters to visit you after dark.
Q. What about smoking?
A. Sorry, no smoking inside your cabin. If you smoke, past guests tell us that sitting outside on a rocking chair to indulge is very pleasant. Remember, the area is high desert and dry, so please be sure to use an ashtray.
Q. What is the closest town?
A. Gila and Cliff are considered the closest "towns". Services in Gila and Cliff include: 2 post offices, library, EMT/Volunteer Fire Department, medical clinic, community center, senior center, library, K-12 School, Chuck’s gas station, Tammy's Cafe and several churches. The population is between 350 – 500 residents. Silver City (45 minutes drive) is the nearest "major" town for shopping, entertainment, multiple dining choices. Average population in Silver City is 13,000.
For groceries, you’ll want to stop in Silver City where you’ll find Albertson's, Food Basket, Food Co-op and a Super Walmart.
Q. What else do I need to know about New Mexico Cabin Rentals?
There are cleaning supplies in the cabinet under your range top/counter. A washer and dryer are conveniently located a short distance from your cabin (unless you are in Rio Lobo Cottage). Please be considerate by not leaving your laundry in the machines unattended so that others cannot use. Each of our guesthouses and log cabins are supplied with oil lanterns, matches, flashlight and candles. If power goes out, please remember the power is out for everyone, not just you. Know where your lantern is located and enjoy the experience. You still have running water and your toilet still flushes. The gas stove/oven will continue to cook. When the power returns, remember to unplug/plug your modem to reconnect with internet.
We make it our policy to respect your privacy. We hope you will reciprocate.